Shopping Help & Frequently Asked Questions...


If you have any questions or need help with your order, we have some ready-made answers below...

If you'd rather keep it traditional and have a chat, then by all means give us a call on:
01332 381327 - or you can email us and request a call back: info@thedandygent.co.uk

YOUR ORDER STATUS
Is my Dandy Gent order of finest quality male grooming products on the way?
How can I change the quantities or cancel my The Dandy Gent order?
I haven't received my order yet - how can I track its progress?
My Dandy Gent delivery has never arrived.. what should I do?
My Dandy Gent order appears to have something missing. What do I do?
When can I expect a late order/backorder to arrive?
YOUR ACCOUNT
How do I create an account on The Dandy Gent website?
How do I update my Dandy Gent account information?
How do I calculate shipping costs for my Dandy Gent goods?
Oh dear! I've forgotten my Dandy Gent website password
SHIPPING & RETURNS
I have returned goods. When will a credit appear on my account?
I would like to return my purchase to The Dandy Gent - what do I do?
What do I do if I received the wrong product?
What is your return policy?
When will my order be dispatched?
INTERNATIONAL SHIPPING
Does The Dandy Gent ship to my country?
When will my order ship and what are my shipping charges?
What is the return policy?
OUR GUARANTEES TO YOU
Low Price Guarantee
What happens to my Account information?
Is this site's payment portal save?
PRICING & BILLING
I have a question on my charges, who shall I talk to?
What are my payment choices?
How do I get a copy of my Receipt or Invoice?
When will my credit card be charged?
SHOPPING WITH THE DANDY GENT
How do I buy/redeem a gift certificate?
I can't find what I'm looking for?
How do I use a Coupon with The Dandy Gent?
ANY QUESTIONS UNANSWERED?
How do I contact you?